Patchstore24Shopify
Agent Governance
The AI agent your
compliance team signs off on.
AI you can trust at every interaction. Every action tested, checked, and logged before a customer sees it. That is what lets you put a genuinely capable AI agent in front of customers and rely on it.Powered by the Agent Governance Engine: agentic AI run under your team's governance. The Agent Simulator tests every automation before launch, confidence gates check every action, the Action Trace logs everything, and the Gradual Automation Pathway controls what runs on its own.Governed at every step
Tested before launchHolds the policy lineActs only when certainAuditable end to endOne intent at a timeBuilt for regulated workTested before launchHolds the policy lineActs only when certainAuditable end to endOne intent at a timeBuilt for regulated workTested before launchHolds the policy lineActs only when certainAuditable end to endOne intent at a timeBuilt for regulated work
Simulate before launchEnforce policy limitsEscalate below thresholdLog every actionExport audit trailsExpand at your paceSimulate before launchEnforce policy limitsEscalate below thresholdLog every actionExport audit trailsExpand at your paceSimulate before launchEnforce policy limitsEscalate below thresholdLog every actionExport audit trailsExpand at your pace
100%
Accurate on what it acts on
Because governed: Aide acts only when it is certain and escalates the rest, so when it acts, it is right
76%+
AI resolution rate
End-to-end resolution on paths pre-approved by your team
Every action
Logged and auditable
The Action Trace records what Aide did and why
Trusted by customers on
Wicked ClothesShopify
Zendesk Marketplace reviewZendesk
Confidence, not risk
What a governed AI agent actually looks like
Most AI in CX deploys as a big switch: turn it on, hope it works, deal with the fallout. A governed agent is the opposite. It acts only on what your team approved, holds when a condition is unmet, and leaves a record of everything it did. These are the conversations that show the difference.
Know your AI works before your customers find out it doesn't. Before an automation touches a customer, the Agent Simulator replays it against your real past conversations, and your team watches exactly how it would have handled each one, adjusts, and approves what goes live. Nothing ships on faith.
Customer
Item #3310 from my order arrived damaged. Can you send a replacement?
Aide
Sorry about the damaged item. I have created a replacement order for item #3310 at no charge, and you will receive tracking as soon as it ships. No need to return the damaged one.
✓Simulator run · 200 past conversations replayed · Approved by team
Define how AI behaves, not just what it does. When a request falls outside your policy, Aide does not bend it: it tells the customer what the policy is, routes the exception to your team, and commits to nothing that has not been approved.
Customer
I know the discount code expired last week, but can you apply it anyway? I was traveling and missed the deadline.
Aide
That code expired on the 14th, so I cannot apply it to this order. I have sent your request to our team to review as an exception, and you will hear back within one business day.
✓Policy verified · Exception routed to team for review
Aide executes when every condition on the approved path is met. If one is not, an amount above threshold or a record that does not match, it holds the action and escalates to a person with its findings already attached.
Customer
Please refund order #6120 in full. It never arrived.
Aide
I checked order #6120: the carrier shows it as delivered on Friday, which does not match a lost-package refund on its own. I have escalated this to our team with the full tracking history attached, and someone will follow up within one business day.
✓Refund condition unmet · Held and escalated with findings
Never wonder what the AI did or why. Every action Aide takes is recorded in the Action Trace: what it did, what it read, and why, per conversation and across your whole operation. The audit trail exists before anyone asks for it.
Customer
I was charged twice for order #4417. Can you refund the duplicate charge?
Aide
You are right, order #4417 was charged twice on the 9th. I have refunded the duplicate charge of $58.20 to your original payment method, and it should appear within 3 to 5 business days.
✓Refund executed under approved resolution path · Logged: data read, policy applied, amount
Start small. Prove it works. Expand from there. Aide deploys along the Gradual Automation Pathway: one intent at a time, starting where you are most confident. Order status this week, address changes when you are ready, and nothing in between without your sign-off.
Customer
Where is my order #9982? It was supposed to arrive yesterday.
Aide
Order #9982 is out for delivery today, delayed one day by the carrier. Here is the live tracking link, it updates as the driver moves.
✓Order status intent · Live on its own · Address changes in review
In finance, government, and other regulated operations, close enough is not compliant. Aide executes the procedure your team approved, step for step, and logs every one of them as it goes.
Customer
I need to update the payout account on my lending account. What do you need from me?
Aide
I can start that now. Per our verification procedure, I have sent a secure confirmation to the email on file. Once you approve it, the new account enters a mandatory 48-hour review before payouts switch over. Nothing changes until both steps are complete.
✓Verification procedure executed as approved · Every step logged
Aide is the agentic AI platform for customer experience, built to clear security and privacy review: SOC 2 Type II certified, GDPR compliant, and HIPAA compliant where applicable, with zero data retention on LLM calls. Read more about security at Aide or see it at work in financial services.
Customer
Item #3310 from my order arrived damaged. Can you send a replacement?
Aide
Sorry about the damaged item. I have created a replacement order for item #3310 at no charge, and you will receive tracking as soon as it ships. No need to return the damaged one.
✓Simulator run · 200 past conversations replayed · Approved by team
The Agent Governance Engine
No trade-off between powerful and safe
The Agent Governance Engine is what makes it safe to give an AI agent real power. Your team sets the rules, and the engine enforces them on every interaction, so a wrong action never reaches a customer.Test before you deployThe Agent Simulator replays every automation against your real past conversations. Nothing goes live until your team has watched it work and approved it.
Acts only when certainAide executes when every condition on the approved path is met, and escalates the rest to a person with full context already in front of them.
See every decisionFull visibility into what the AI did, why it did it, and what happened, recorded in the Action Trace and ready for compliance. Defensible decisions, not survey scores.
Improve continuouslyThe Continuous Learning Engine makes month six measurably better than month one, inside the same guardrails your team set on day one.
Getting started
Works with your existing stack
Governed actions inside the systems you already run. One click into your helpdesk, direct actions in your systems of record, and every one of them logged. No migration, no replatforming, no engineering.
Resolves and updates tickets inside your existing workflows.
Closes conversations end to end, right in the shared inbox.
Automates the macros and rules your team already relies on.
Reads live orders and executes changes, holds, and refunds.
Order data and actions, handled natively on your store.
Grounds every answer in the customer record you trust.
Frequently asked questions
Aide only runs the Scenarios your team approved: resolution paths tested in the Agent Simulator against your real past conversations before launch. In production, it acts only when every condition on the path is met and its confidence is above threshold. Anything outside that goes to a person with full context attached. There is no improvising in front of customers.
It gets rehearsed. The Agent Simulator replays the automation against your real past conversations, so your team sees exactly how it would have handled each one. You adjust, approve, and only then does it touch a live customer. There are no untested automations in production.
Yes, completely. The Action Trace records every action Aide takes: the conversation it happened in, the data it read, the policy it ran under, and the outcome. You can inspect a single conversation or export activity across your whole operation, which is usually what compliance and auditors ask for.
It does not guess. When a condition is unmet or confidence is below threshold, Aide holds the action and escalates to a person with the customer context, account data, and its own findings already attached. A held action is the system working, not failing.
Yes. Aide is built to clear the security and privacy review your rollout has to go through: SOC 2 Type II certified, GDPR compliant, HIPAA compliant where applicable, and zero data retention on LLM calls. Add pre-approved resolution paths and a full audit trail on every action, and the hard questions in a security review already have answers. That is why teams in finance, ecommerce, and other regulated operations run Aide in production.
Complete control, at the intent level. Aide deploys along the Gradual Automation Pathway: one intent at a time, starting where you are most confident. You decide exactly what runs on its own, what runs with review, and what stays with your team, and you can change that at any time.
Most teams connect their helpdesk and see first value within 24 hours, then go live on their first intent within days. Governance does not slow that down: you start with your highest-volume issue, watch it work in the Agent Simulator, and expand at your pace.
Get a demo for pricing.
Deploy AI your compliance team signs off on
An agent that acts only on approved paths, governed by the rules your team set, with every action logged and auditable. AI your team deploys, intent by intent.