Aide AI
for Front

Put governed AI to work inside the Front inbox your team already lives in. Aide reads every conversation, classifies it by intent, resolves what it is cleared to handle, and drafts the rest in the composer with full context.

Agentic AI inside Front

Resolve conversations and draft replies where your team already works

Aide runs inside your Front inbox. It reads every conversation, classifies it by intent, resolves what it is cleared to handle, and drafts the rest for your team.

AI Agent
Responds to customers and resolves conversations end to end for approved intents, handing off to a teammate when it should not act.
AI drafts in the composer
Aide writes an on-policy reply and surfaces the detected intent and context in the Front sidebar, ready for your team to review and send.
Intent classification
Every message is classified against a custom taxonomy trained on your Front history, so routing across teams and inboxes is accurate.
Grounded in your knowledge
Replies draw from your help center and policies, so answers stay consistent across every channel in Front.

Trusted by design

Deploy without holding your breath

Aide is built so you can turn automation on with confidence, not hope.

Tested before it goes live
Every intent is validated on your real past Front conversations in the Agent Simulator before it reaches a customer.
One intent at a time
Automate intent by intent along the Gradual Automation Pathway, from human-in-the-loop to fully autonomous.
Every action on the record
The Action Trace captures what the AI did and why, so every automated decision is reviewable.
Acts only within bounds
Aide works only on the intents and actions you approve, and escalates the rest with full context.

Add your store

Connect Shopify or WooCommerce for e-commerce resolution

Bring real order data into every Front conversation so the AI can resolve your highest-volume e-commerce questions automatically.

Real order context
Orders, fulfillment status, and verified courier tracking in every Front conversation.
Resolve WISMO
Answer where-is-my-order with live carrier tracking instead of stale data.
Take real actions
Update addresses, hold or cancel orders, and tag conversations from inside Front.

Governed AI agents
for your Front inbox

Frequently asked questions

How does Aide work with Front?
Aide runs inside your Front inbox. It classifies every conversation by intent, replies to or drafts responses for customers, and surfaces context in the sidebar. You keep using Front exactly as you do today.
Does Aide reply directly or draft for my team?
Your choice, per intent. Aide can send replies autonomously for intents you have approved, or post AI-written drafts in the composer for an agent to review and send.
How does Aide handle Front's multi-team, multi-inbox setup?
Intent classification and routing work across your teams and shared inboxes, so conversations reach the right place and the right automation regardless of channel.
How do you prevent the AI from making mistakes?
Every intent is tested on your real past conversations before it goes live, Aide only acts within approved bounds, and it escalates anything else to your team with full context. Every action is logged in the Action Trace.
What does setup involve?
Aide connects to Front, imports your history to train classification, and our team helps you configure and test your first automated intents. Most teams are live within days.
Book demo

Are you ready?

Start your automation journey

Guided implementation

We'll guide you throughout the process to ensure you achieve your automation goals

Enterprise security

Safe and compliant systems to keep your data safe with SOC 2 certification plus GDPR and HIPAA compliance

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