Aide AI
for Zendesk

Put a capable AI agent in front of your customers inside the Zendesk you already run. Aide classifies every ticket by intent, resolves the ones it is proven to handle, and assists your agents on the rest. Every automated intent is tested on your real conversations before it goes live, and auditable after.

Agentic AI inside Zendesk

An AI agent that resolves, plus assist for everything else

Aide runs directly inside Zendesk. It classifies every ticket by intent, resolves what it is cleared to handle, and gives your agents drafts and context on the rest.

AI Agent
Replies to customers and resolves tickets end to end for the intents you have approved, with a human handoff when it should not act.
Agent assist
Surfaces the detected intent, drafts an on-policy reply, and suggests the next action in the Zendesk agent panel for your team to review and send.
Intent classification
Every ticket is classified against a custom intent taxonomy trained on your Zendesk history, so routing and automation are precise instead of keyword guesses.
Grounded in your knowledge
Answers come from your help center, policies, and macros, so responses stay accurate and on-brand.

Trusted by design

Automation you can actually turn on

The reason teams stall on AI is trust. Aide is built so you can deploy without holding your breath.

Tested before it goes live
Every intent is validated on your real past Zendesk conversations in the Agent Simulator before it ever reaches a customer.
One intent at a time
Switch automation on intent by intent along the Gradual Automation Pathway, from human-in-the-loop to fully autonomous, at your pace.
Every action on the record
The Action Trace records what the AI did and why, with confidence at each step, so nothing is a black box.
Acts only within bounds
Aide operates only on the intents and actions you approve, and escalates the rest to your team with full context.

Add your store

Connect Shopify or WooCommerce for e-commerce resolution

Pair your store with Zendesk through Aide and every ticket arrives with real order data, so the AI can resolve the highest-volume e-commerce questions on its own.

Real order context
Orders, fulfillment status, and verified courier tracking in every Zendesk ticket.
Resolve WISMO
Answer where-is-my-order questions with live carrier tracking, not stale data.
Take real actions
Update addresses, hold or cancel orders, and apply tags directly from Zendesk.

Governed AI agents
native to your Zendesk

Frequently asked questions

How is Aide different from Zendesk's own AI?
Aide adds intent-first classification trained on your tickets, automation that is tested on real conversations before it goes live, a full action trace for every decision, and deployment intent by intent. It is a governed layer focused on accurate resolution, not just suggested replies.
Does Aide replace Zendesk?
No. Aide works inside Zendesk. You keep Zendesk as your helpdesk while Aide handles classification, automation, and AI-powered resolution and assist.
How do I know the AI will not make mistakes in front of customers?
Every intent is validated in the Agent Simulator against your real past conversations before deployment, Aide only acts on intents you approve, and it escalates anything it is not cleared to handle. Every action is recorded in the Action Trace.
Can Aide take actions or only reply?
Both. Aide replies to customers and, when you connect a store like Shopify or WooCommerce, it can take actions such as updating addresses and holding or canceling orders.
How long does setup take?
Most teams are live within days. Aide imports your Zendesk history to train intent classification, and our team helps you configure and test your first automations.
Book demo

Are you ready?

Start your automation journey

Guided implementation

We'll guide you throughout the process to ensure you achieve your automation goals

Enterprise security

Safe and compliant systems to keep your data safe with SOC 2 certification plus GDPR and HIPAA compliance

We use cookies to enhance your Aide experience.
by clicking "accept all" you consent to our use of cookies.
Learn more