AI agents that
actually resolve tickets
Autonomous support with the precision your customers deserve
Aide's AI agents handle customer conversations end-to-end, responding with accurate, verified answers and executing real actions like updating orders, processing returns, and modifying shipments.
Every response can be governed by Scenarios you define: specific conditions that must be true before the AI acts. No black boxes, no surprises, just deterministic automation you can trust.
Scenario-driven precision
AI agents operate through Scenarios, combinations of conditions and actions that give you full control over when and how the AI responds. Define conditions based on topics, order data, tracking status, customer fields, and more. The AI only acts when every condition is met.
Powered by your knowledge
AI agents draw from your help center articles, macros, product catalog, and custom instructions to compose responses. Every answer is grounded in your actual policies and data.
Go beyond replies — execute actions
AI agents don't just respond. They take action: put orders on hold, update shipping addresses, cancel orders, apply tags, change ticket status, and update CRM records. Full zero-touch resolution in a single interaction.
Built-in verification and safe escalation
Every AI response is verified before it reaches the customer. If the AI can't fully address a question, it escalates gracefully — either silently with an internal note, or with a hand-off message to the customer. You choose.
Portable and cross-platform
Aide AI agents are configured once and can be deployed across platforms and channels, helping you avoid vendor lock-in and expensive contracts with other providers.
Ready to get started?
See how AI Agents can transform your support operations with a personalized demo.
Frequently asked questions
How do AI agents decide when to respond?
AI agents operate through Scenarios — rules you configure with specific conditions (topic detected, order exists, shipment status, etc.) and actions (reply, run automation, escalate). The AI only responds when all conditions for a scenario are met, giving you full control.
What knowledge do AI agents use to compose responses?
AI agents pull from multiple sources: your help center articles, macros and templates from your help desk, product information from your eCommerce platform, and any custom AI instructions you define. This ensures responses are accurate and on-brand.
What happens when the AI can't answer a question?
Aide verifies every response before sending it. If the AI can't fully address the customer's concern, it escalates to a human agent — either silently with an internal comment explaining why, or with a hand-off message letting the customer know a team member will follow up.
Can AI agents take actions beyond sending replies?
Yes. AI agents can execute real business actions: put orders on hold, update shipping addresses, cancel orders, apply help desk macros, tag conversations, change ticket status, update CRM records, and more. This enables true zero-touch ticket resolution.
How do I test AI agents before deploying them?
Aide includes a Simulator where you can role-play as a customer and see exactly how the AI would respond — including which topics are detected, which scenarios fire, and what actions are taken. Test everything before going live.
Which platforms do AI agents work with?
AI agents integrate with Zendesk, Front, Gorgias, and Gmail for help desk operations, plus Shopify, WooCommerce, and custom platforms for eCommerce. One-click setup, no engineering required.